Payment & Delivery
Payment
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):
- Cash on Pickup
- Credit/Debit card at pickup (Visa, Mastercard)
- EFT
How do I make a purchase?
To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and take note of the order number to use as reference for EFT payment. Once you have successfully placed your order, you will receive an email confirmation.
Do I need an account to place an order?
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
Do you charge sales tax?
Yes, we collect 15% VAT tax on all orders to be shipped in Namibia
Delivery
We don’t provide shipping on all orders at the moment. In Namibia, we can assist you with forwarding the parcels to NamPost Couriers. If sending your own courier, please send them with the following:
- Your ID or passport
- Letter of authorisation to collect
- Order number and receipt
When will my order be shipped?
Your order will be processed within 48 hrs of payment confirmation. You will be notified by email when your order is processed and ready for collection.
How do I track my order?
Since we don’t provide shipping at this moment, you will only be able to track your shipment with the courier of your choice.
Will I have to pay any additional taxes or duties?
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.